Common Questions
Frequently asked questions
Veom Shield protects your business from threats, offering expert support and guidance for robust digital security and compliance.
1. My website/app is currently hacked. Can you help me right now?
Yes, absolutely. We specialize in rapid incident response. If your platform is compromised, broken, or blacklisted, contact our emergency response team immediately. We will isolate the breach, eradicate the malware, and get you back online safely.
2. What platforms do you support?
We provide comprehensive security and technical support for:
Traditional websites (WordPress, Joomla, Drupal, Custom HTML/CSS).
Complex web applications (React, Angular, Node.js, PHP, Python, and cloud-hosted environments).
Mobile applications, specifically focusing on the Android ecosystem (APK security, code obfuscation, and reverse-engineering defense).
3. How long does it take to clean a hacked website or app?
Most standard website infections are contained and completely cleaned within 2 to 6 hours of getting access to your environment. Complex web apps and Android application recovery times depend on the depth of the breach, but our priority is always to minimize your downtime.
4. Why do you operate on a subscription model instead of one-time fixes?
One-time fixes only clean the current infection; they don't stop the hacker from exploiting the exact same loophole tomorrow. Cyber threats evolve constantly. Our monthly subscription ensures your platforms receive continuous 24/7 monitoring, automated patching, firewall management, and routine technical maintenance so you never get hacked in the first place.
5. What else is included in the tech support subscription besides security?
We act as your outsourced technical team. In addition to continuous security monitoring, our subscription plans include on-demand developer hours. You can use this time for routine software updates, bug fixes, database optimizations, or implementing new, secure features onto your platform.
6. Can I cancel my subscription at any time?
Yes. We believe in earning your partnership every month through exceptional service. Our subscription plans are flexible, and you are free to cancel or change your tier at the end of your billing cycle.
7. Will my user data be safe during the recovery process?
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8. What is a Google Blacklist, and can you remove it?
When Google detects malware or phishing scripts on your site, it displays a red warning page saying "This site may harm your computer," which kills your traffic. As part of our recovery process, we completely sanitize your server and submit an official review request to Google and other search engines to quickly remove the warning and restore your SEO rankings.
Contact us
General Inquiries
Address
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United Kingdom —
120 Bishopsgate, London, EC2N 4AD
Hours
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Mon–Fri 9:00am — 6:00pm
